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Line Service Technician

Primary Purpose of the Position

The Line Service Technician (LST) serves our customers' needs and wants as they relate to based and transient aircraft, the aircraft owners, guests, and crews. While an LST’s main job duties are focused upon the technical services provided to the aircraft (fueling, towing, parking, basic cleaning, etc.), exceptional customer service skills are absolutely vital for the successful completion of this role. The LST ensures that every arriving /departing aircraft receives all ground support services in a timely fashion with high energy and a smile.

Essential Functions

  • Creates an environment of teamwork and lateral service by having a yes attitude so that the needs of our customers and each other are met

  • Ensures a safe operation

  • Anticipates the wishes and needs of passengers and flight crews, and makes fast decisions using judgment consistent with company policies with minimal supervision

  • Responsible for the marshaling, greeting, towing, de-icing, general servicing and fueling of aircraft

  • Maintains our facility and grounds, vehicles, and equipment in first-class condition

  • Carries out assigned duties in relation to fuel quality control including receiving, handling, and dispensing of fuel to comply with Company policy and the regulatory standards per ATA 103 and NFPA 407

  • Adhere to schedule as posted. When assigned to call-out duties, you must be within 30 minutes of the airport and within cell service at ALL times

  • Performs other duties deemed necessary and assigned by shift-lead or Line Manager

Qualifications:

  • Lineman must be at least 18 years of age

  • Strong verbal and written communication skills

  • Mechanical aptitude with ability to operate a wide variety of aircraft ground support equipment

  • Valid Driver’s License

  • Previous customer service experience

  • Basic knowledge and passion for aviation

Reports to: Line Manager

Physical Requirements: Work in all weather conditions and be capable of lifting up to 50lbs consistently

Schedule: We are open daily including holidays, and the job will require on-call, overtime and weekends

Line/FBO Manager

Primary Purpose of the Position

The Line Manager sets the tone at our facility and is responsible for all aspects of Line Services activities. The Line Manager ensures departmental compliance with rules, regulations, and policies of the Company, the Airport Authority, and all local or State agencies affecting the Airport and FBO operations. The individual must strive to be a technical subject matter expert with regard to all areas of the operation. The individual will be responsible for all quality control functions and associated audits, in addition to all responsibilities of the Line Service Technician. The individual will report directly to the General Manager.

Essential Functions

  • Responsible for all Line Service Tech duties in addition to Line Manager duties

  • Sets the tone for the facility

  • Ultimately responsible for the safety of our team

  • Responsible for ATA 103, NFPA 407, FAA and DEQ training, standard adherence, paperwork and associated audits

  • Responsible for managing, maintaining, and developing contracts and vendor relations

  • Responsible for the Line Service technicians, associated hiring, performance evaluations, training, and their general well being

  • Responsible for maintaining all equipment and facilities with company personnel and/or vendors


Qualifications:

  • Four year college degree

  • A valid state driver's license and meet the company's insurability requirements

  • 5 years of Line work experience and at least 2 as a line manager

  • Mechanical aptitude with ability to operate a wide variety of aircraft ground support equipment

Reports to: General Manager

Physical Requirements: Work in all weather conditions and be capable of lifting up to 50lbs consistently

Schedule: We are open daily including holidays, and the job will require on-call, overtime and weekends

CSR

Primary Purpose of the Position

The Customer Service Representative (CSR) serves our customers' needs and wants as they relate to based and transient aircraft, the aircraft owners, guests, and crews. Exceptional customer service skills are absolutely vital for the successful completion of this role. The CSR's ensure ultimate responsibility for anticipating our customers needs and wants, and ensuring that they met or exceeded each time. Receives all ground support services from each arriving/departing aircraft in a timely fashion with high energy and a smile.

Essential Functions

  • Creates an environment of teamwork and lateral service by having a yes attitude so that the needs of our customers and each other are met

  • Ensures a safe operation

  • Anticipates the wishes and needs of passengers and flight crews, and makes fast decisions using judgment consistent with company policies with minimal supervision

  • Responsible for assisting and responding to all phone, email, and walk in inquires

  • Maintains our customers' accounts and ensures all billing is done accurately and in a timely manner

  • Provides a first-class concierge service to our customers including, but not limited to catering, hotels, transportation and activities

  • Adheres to schedule as posted. When assigned to call-out duties, must be within 30 minutes of the airport and within cell service at ALL times

  • Performs other duties deemed necessary and assigned by shift-lead or Office Manager

Qualifications:

  • CSR's must be at least 18 years of age

  • Strong verbal and written communication skills

  • Exceptional computer skills including Google products, phone systems, Quickbooks Online, and other industry specific platforms

  • Valid Driver’s License

  • Previous customer service experience

  • Basic knowledge and passion for aviation

Reports to: Office Manager

Physical Requirements: Work in all weather conditions and be capable of lifting up to 25lbs consistently

Schedule: We are open daily including holidays, and the job will require on-call, overtime and weekends

Office Manager

Primary Purpose of the Position

The Office Manager (OM) serves our customers' and employees' needs and wants. While the office manager's main job duties are focused on administrative duties, exceptional customer service skills are absolutely vital for the successful completion of this role. The office manager's duties are among the most diverse but rewarding positions within our organization.

Essential Functions

  • Includes all the duties of a Customer Service Representative in addition to the job of an Office Manager

  • Creates an environment of teamwork and lateral service by having a yes attitude so that the needs of our customers and each other are met

  • Ensures a safe operation

  • Manages our accounting platform including:

    1. Ultimate AR & AP responsibility

    2. Payroll and associated duties

    3. Reconciling the company's bank statements and bookkeeping ledgers

    4. Completing analysis of the employee expenditures

    5. Managing income and expenditure accounts

    6. Generating the company's financial reports using income and expenditure data

    7. Keeping a check on the company's finances based on financial status

    8. Filing and remitting taxes and other financial obligations

    9. Initiating and managing financial and accounting software used by the company

  • Manages the companies human resource duties including:

    1. Manages the staffing process, including recruiting, interviewing, hiring and on-boarding

    2. Ensures job descriptions are up-to-date and compliant with all local, state, and federal regulations

    3. Develops training materials and performance management programs to help ensure employees understand their job responsibilities

    4. Creates a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date

    5. Investigates employee issues and conflicts and brings them to resolution

    6. Ensures the organization's compliance with local, state, and federal regulations including tax and permitting

  • Performs other duties deemed necessary and as assigned by General Manager

Qualifications:

  • A bachelor's degree in accounting, human resources, labor relations, organizational development, business or related area; relevant work experience may be a substitute

  • Excellent understanding of accounting rules and procedures including the Generally Accepted Accounting Principles (GAAP)

  • Ability to work independently and great analytical skills

  • Effective verbal and written communication skills

  • Demonstrated proficiency in the G Suite & Quickbooks

  • Ability to create a culture of diversity, inclusivity, collaboration, and teamwork

  • Experience with analyzing data to guide strategic employment planning

Reports to: General Manager

Schedule: We are open daily including holidays. Position hours would be flexible so long as above needs are met

Do you look up when you hear an airplane? Ever think you could work around them all day? Desire to work for a small company who cares for its employees as much as its customers? Be a part of a new, fast growing team of aviation professionals at Beacon Air Group.We are a growing team of dedicated professionals that are passionate about aviation, its customers and the vision of Beacon. We value your time, your hobby's and put family first. As such we are able to give 100% when working to serve our clientele and there needs. Beacon provides a wide array of aircraft services to include fueling, concierge, hangar, office and ramp services. Our passion and outstanding customer service defines us in the aviation industry. Customer satisfaction is why we exist. We are always seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals to join our team.